Book With Confidence

Our Book With Confidence guarantee has been introduced to provide you with peace of mind when booking with us so that you can enjoy every moment of your holiday. Our Book with Confidence guarantee applies to group tours.

1. Price Protection

Flexible deposit options let you book with confidence, knowing your price is protected from surcharges, fare increases and currency changes.

2. Peace of Mind

If Smartraveller advises Australians not to travel to your destination, we'll make it right. Rebook to an alternative date or destination, or receive a full credit or refund. No questions, no hassle.

3. Choose Your Airline

Rest assured you have freedom to choose your airline with us, from a global network of trusted full-service carriers.

4. You're Never Alone

With 24/7 Emergency Assistance, our Australian and UK-based team is available around the clock, every tour, every day, for any emergency support you need.

5. Your Money is Safe

As an Australian owned, ATIA and CATO fully accredited operator, we adhere to rigorous standards designed to protect your money.

6. Trusted over Decades

Since Wendy led the first tour herself, we’ve grown into Australia’s number one touring specialist with unrivalled expertise in immersive, fully-inclusive touring.

Terms & Conditions

We may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. In some cases the amount of the deposit may be higher where, for example, we need to pre-purchase flight tickets, accommodation or other services and in the case of our flight upgrade special offers, to which early airline ticketing may apply- please see the terms and conditions of individual special offers for further information. Higher deposits are required for all cruise & tour holidays, Beyond The Brahmaputra, India & The Sacred Ganges and Vietnam & Red River Uncovered cruise itineraries.

This will be advised at the time of quotation.

Flexi deposit
In the event of cancellation, your initial $300 per person deposit may be utilised as a credit toward future travel. This policy applies exclusively to group tours and excludes Cruise & Tour, certain river cruise tours, tailor made itineraries, special groups, short stays and extensions.

This policy applies exclusively to group tours and excludes Cruise & Tour, certain river cruise tours, tailor-made itineraries, special groups, short stays, and extensions.

Book With Confidence